Technical Service Representative

The Technical Services Representative interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible.

• Interact with customers to provide product and application support
• Answer customers' technical or scientific questions
• Troubleshoot and resolve product quality issues
• Coordinate customers' service needs with other departments
• Provide technical assistance and solutions
• Train customers on product knowledge
• Conduct technical training seminars
• Advise customers of product line changes and improvements
• Document and refer potential sales leads
• Provide technical support for product demos
• Assist sales reps and Account Management in calling on prospective customers
• Maintain contact with laboratory on current technical issues
• Coordinate technical service issues between SHW facilities and plants, sales reps and product service room
• Implement procedures to help customers avoid issues or improve their process
• Assist customers with product inventory control/re-ordering
• Participate in Corporate initiatives and projects
• Maintain a high degree of professionalism and customer service orientation
• Perform customer line audits and line surveys
• Maintain and upload accurate records of all demonstrations and line surveys
• Maintain customer technical service issues on file for follow-up
• Assist sales reps by preparing samples, panels, etc. for presentations
• Operate all material handling, color matching, tinting, mixing and lab testing equipment
• Shade product batches or leverage local blending facilities to adjust product as needed
• Assist customers with set-up and implementation of products
• Evaluate product complaints and decide the best way to resolve the problem
• Familiarize self with all products and procedures, including product preparation and application
• Maintain expertise in equipment use and surface preparation
• Execute product test runs at designated customer facilities
• Assist in color verification and field color formulations
• Troubleshoot on-line technical problems
• Train customers on product knowledge
• Conduct technical training seminars at customers' facilities
• Advise customers of product line changes and improvements
• Document and refer potential sales leads to appropriate sales rep
• Provide technical support for product demos as directed
• Assist sales reps and Account Management in calling on prospective customers/target accounts
• Maintain contact with laboratory on current technical issues
• Coordinate technical service issues between SHW facilities and plants, sales reps and product service room
• Implement procedures that will help the customer in avoiding issues or allow them to improve their process
• If needed, assist customers with product inventory control/re-ordering
• Participate in Corporate initiatives and projects aimed at improving the Technical Services organization as needed
• Maintain a high degree of professionalism and customer service orientation when interacting with customers
• Other duties as assigned

• Must be able to tint paint
• Must be able to pass a respirator fit test
• Must be able to use a laptop and demonstrate proficiency in common applications
• Must be able to use a phone
• Must have valid driver's license and ability to drive company vehicle
• Must have demonstrated knowledge of and proficiency in Salesforce

• 401k matching
• Health insurance
• Flight privileges
• Retirement plan
• Paid time off
• Life insurance
• Disability insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Employee assistance program
• Paid holidays
• Paid vacation
• Paid sick leave
• Paid family leave
• Employee discounts
• Employee stock purchase plan
• 401(k) matching
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Paid holidays
• Paid vacation
• Paid sick leave
• Paid family leave
• Employee discounts
• Employee stock purchase plan

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters.