Ramp Agent -SMF

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Ramp Agents work in the outdoor elements to direct planes on the ground, handle cargo/baggage, and ensure our ground operations run smoothly. Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines.

• Provide friendly service to and maintains positive relationships with all internal and external Customers
• Work in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
• Load, unload, service, guide, and direct Company Aircraft
• Receive and record Customer baggage, air freight, mail and company materials as required
• Handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent
• Pick up, deliver, and transport cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
• Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
• Safeguards Customers' baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
• Use jetway stairs frequently to carry items checked at the gate to the aircraft bin
• Review cargo forms for accuracy and corrects forms as necessary
• Perform interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
• Clean and service lavatories, operate lavatory carts and dispose of contents in accordance with established procedures
• May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork
• Maintains an inventory of such items and supplies
• Transport cabin and cleaning equipment between aircraft storage area
• Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
• Manually pushes and pulls push carts and containers
• Work in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
• May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
• Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
• Duties vary by size and organization of station
• Provide friendly service to all Co-workers and Customers
• Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

• Ability to work well with others as part of a team, and work under stressful situations
• Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
• Must be able to be alert to moving vehicles or aircraft and use radio equipment
• Must be able to communicate information and instructions verbally and/or via radio equipment

• Fly for free, as a privilege, on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.