Senior Manager, Solutions Architecture, Data Security Pre-sales- Capital One Software (Remote)

Senior Manager, Solutions Architecture, Data Security Pre-sales- Capital One Software (Remote)

• Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
• Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.
• Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
• Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..
• Serves as a knowledge resource and escalation point for coworkers and customers.
• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
• Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.
• Leads high customer satisfaction through the use of data and proactive solutions.
• Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.
• Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
• Develops and maintains technical support procedures and policies.
• Builds credibility and trust within the team and with our business customers and stakeholders.
• Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.
• Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.
• Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
• Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.

• Bachelor’s degree or Military experience
• At least 4 years of experience with design, implementation, or consulting experience of distributed applications
• At least 3 years of experience in infrastructure architecture, database architecture and Data Security
• At least 3 years of experience with cloud platforms (such as: AWS,GCP, Azure)

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)
• Cash bonus(es)

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