Manager, Rating Quality Assurance

Under limited supervision, provides support for the product rating function

• Analyzes and directs activities for rating quality testing
• Consults with business and actuarial to develop rating business requirements
• Directs design and implementation of External Rating tool
• Performs consistency checks across multiple requirements
• Maintains other business owned tools and technologies
• Leads triage/investigation and ensures resolution of issues
• Provides testing direction/guidance to offshore resources
• Meets or exceeds quality, timeliness, and service level agreements
• Identifies and conducts analysis of rating discrepancies
• Ensures timely resolution and retesting
• Provides direction on rating testing, triaging and correcting rating issues
• May manage the effective use of team resources
• Acts as subject matter expert for assigned applications
• Provides input to overall team direction
• Mentors less experienced team members

• Bachelor’s degree in a related field
• 6 years of programming/ configuration, development, actuarial, or rating experience
• Advanced working knowledge of relational databases or similar rating engine technology
• Advanced knowledge of property casualty insurance products
• Expert Excel skills
• Strong attention to detail and critical thinking
• Strong communication and relationship management
• Demonstrates an aptitude for learning assigned supported business systems and technology
• Advanced leadership, innovation and initiating skills
• Results driven
• Advanced understanding of rating and pricing concepts
• Customer-focused orientation
• Advanced oral and written communication skills

• Health Insurance
• 401k matching
• Pension Plan
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other