Customer Solutions Engineer, High Touch, Networking, Google Cloud (English, Mandarin)

The Google Cloud Platform (GCP) team helps customers transform and build what's next for their business all with technology built in the cloud.

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Triage and handle technical escalations, including platform outages, technical issues, and executive concerns.
• Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
• Act as consultant and SME for internal stakeholders in engineering, business, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions or design patterns.
• Experience creating content for technical audiences and experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
• Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays.
• Ability to communicate in English and Mandarin to support client relationship management in this region.

• 401k matching
• Health insurance
• Flight privileges
• Additional bonus opportunities are available

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.