Technical Account Manager, Google Cloud Consulting

Our Google Cloud Consulting organization within Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

• Accelerate customer adoption of Google Cloud by leading the implementation journey.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
• Lead across multiple workstreams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

• Minimum qualifications: Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
• Preferred qualifications: MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Ability to communicate in English and Swedish fluently to support client relationship management in this region.

• Accelerate customer adoption of Google Cloud by leading the implementation journey.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
• Lead across multiple workstreams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with support, engineers, and site reliability engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry.