Technical Services Representative - Automotive Finishes

No detailed description available.

• Familiarize self with all products and procedures recommended in the Productivity Processes, including product application and preparation.
• Assist customer in proper selection and application of product to develop expert relationship.
• Support sales reps branch operations and distributors with technical and marketing assistance as needed.
• Develop knowledge/skills regarding sales techniques and methods.
• Assist in color verification and field color formulations.
• Assist Branch operations and distributors in internal training at all levels.
• Develop training aids and implement as needed to effectively communicate information.
• Assist customer in set-up and implementation of mixing systems.
• Allow self to be readily accessible to customer for advice/assistance.
• Build/manage relationships with sales reps/branches.
• Identify potential problems and establish solutions with sales support network.
• Give timely attention to customer comments and complaints and advise Area Sales manager, Branch Manager, and/or distributors of such.
• Possess knowledge of Sherwin-Williams’ competitive advantages.
• Act as key technical knowledge source by staying up to date on industry and product change.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.
• Efficiently budget technical support calls to ensure the best use of time and company resources.
• Maintain accurate records of all demonstrations.
• Make delivery of product as needed ensuring customer’s quality and service expectations are met.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.
• Operate vehicle in accordance with all state and federal laws while maintaining an acceptable personal driving record.
• Adhere to company safety standards at all times.
• Suggests new products that are introduced if applicable.
• Implements or create procedures that will help the customer in avoiding issues or allow them to improve their process.

• Required: High School Diploma or equivalent
• Preferred: Bachelor’s Degree in a business-related field
• Required: Valid driver’s license
• Required: At least 3-5 years working with vehicle refinish processes and products
• Preferred: Prior sales experience
• Preferred: Automotive aftermarket experience

• Health insurance
• 401k matching
• Flight privileges