Patient Access Representative II - Lakeside ED Day

JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during & after date of service.

Responsibilities not listed.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third-Party Payor requirements
• Understanding of Compliance standards

• Complete and accurate patient demographic information
• Proper, compliant patient liability collection techniques
• Greeting patients following Conifer Standards of Care
• Provides world-class customer service
• Completes full patient registration at date of service
• Adheres to financial & cash control policies & procedures
• Thoroughly explains and secures Hospital & patient legal forms
• Scan Protected Health Information
• Create and file patient information packets/folders for upcoming Hospital services
• Assist with scheduling diagnostic procedures
• Educates patients about patient financial liabilities
• Employs proper, compliant patient liability collection techniques
• Performs Hospital cash reconciliation & secured payment entry
• Secures medical necessity checks/verification
• Verifies insurance, benefits, coverage & eligibility
• Completes assigned registration financial clearance work lists activities
• Obtains insurance authorizations for scheduled & unscheduled Hospital services
• Secures inpatient visit notification to payors
• Assist with scheduling and coordinating post discharge care for patients

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