Consumer Experience Specialist I

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC).

• Fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC).
• Providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.

• High-school diploma or equivalent
• 1 years prior experience in a Call Center OR Customer Service environment

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program
• Received Magnet recognition from the American Nurses Credentialing Center in January 2019

AdventHealth Shawnee Mission has been providing faith-based, whole-person care to the Kansas City community since 1962.