Complex Claims Adjuster-Warranty

Join us as a Complex Claims Adjuster-Warranty to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Adjudicate and settle claim according to fair claims practices
• Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim
• Maintain good working relationship during all contacts with clients, even during difficult conversations
• Answer incoming phone calls, emails, and other correspondence concerning insurance claims
• Ability to interface with the insured and other stakeholders concerning claims related matters
• Support outside of the US for English speaking countries
• Answer claims and coverage questions from other departments
• Be familiar with state statues concerning claims practices
• Assist in training of other claims agents to support the adjusting and settlement practices
• Maintain knowledge of industry and asset coverage types
• Handle research assignments and reporting as delegated by management
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions
• Act professionally at all times
• Keep licensing current and all Continuing Education (CE) completed prior to deadlines

• High School Diploma or equivalent required
• Proficiency in English. Bi-lingual candidate who speaks Spanish is desired but not required
• Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing
• A minimum of two years of experience in adjusting P&C insurance claims or warranty claims
• A record of providing outstanding customer service
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations
• Analytical skills and the ability to search the internet for answers and market data
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress
• Basic Excel, Word, and Outlook skills

• Automatic employer contribution into 401k account, with an additional employer match opportunity
• Competitive Medical, Dental and Vision insurance plans
• Opportunity to earn a performance-based annual bonus
• A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off
• Tuition reimbursement after one year of employment

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster-Warranty to play your part in that transformation.