Datacenter Inventory & Asset Technician

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries as instructed by management. This opportunity will allow you to build working knowledge of inventory management principles, warranty process management, data bearing device destruction, and advance your career in the process.

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
• Ensures DBD serial number matches with database.
• Performs data entry to document inbound and outbound packages.
• Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Ensures accurate documentation of incoming and outgoing deliveries as well as records.
• Applies appropriate customs documentations and standards for outbound packages.
• Develops working knowledge of stock control and inventory management practices and procedures.
• Performs cycle audits and data corrections to ensure all inventory controls are met.
• Helps reconcile inventory discrepancies and report discrepancies.
• Ensures detailed physical inventory tracking and staging.
• Performs material movement, including shipping/receiving and inventory management per standard process.
• Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery.
• Notifies management about ordering stock shortages.
• Escalates any issues to management.
• Complies with security and data management policies.
• Escalates any security or safety incidents.
• Coordinates with security escorts for third-party vendors.
• Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.
• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
• Seeks guidance from management before proceeding with the next step of a process.
• Engages supplier to initiate warranty claim when automation is not available and processes the orders.
• Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
• Follows all Service Level Agreements (SLAs) related to RMA warranty process.

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.