Digital Concierge Underwriter

Digital Concierge Underwriter - Chubb External Careers

• Serves as first level of contact for agent inquiries, contract questions, pricing questions, system training needs, and post bind service requests within designated authority.
• Researches and gathers appropriate information and responds to those inquiries within established Service Level Agreements (SLA’s).
• Evaluates, accepts, rejects, or modifies risks within established underwriting guidelines, authority, and compliance regulations.
• Assists with completion of post bind transactions including, but not limited to: new business, endorsements, BORs, rewrites, and cancellations as assigned.
• Builds and maintains a result–oriented relationship with the agents and underwriters to drive overall results including profitability, growth, and retention.

• Knowledge and understanding of Commercial Property and Casualty insurance principles and practices.
• Strong Interpersonal skills—ability to establish trust and effective working relationships with others—both external and internal customers in a multi-cultural environment.
• Strong Communication Skills, including the ability to provide phone support to our agents and listen effectively; to confidently and diplomatically express decisions, outcomes, conduct training, etc. to our agents; and present effective written communication to varied audiences.
• Self-motivated; must be able to work independently and within a team/group environment and make logical decisions.
• Demonstrates initiative as evidenced by ability to organize and prioritize work.
• Exceptional understanding of principles and processes for providing excellent customer service. This includes meeting established time and quality standards ensuring customer satisfaction
• Proven analytical skills including the ability to identify and report problems or errors while working with significant amounts of detailed information.
• Outstanding attention to detail and organizational skills.
• Ability to use company’s commercial rating and policy issuance systems and software programs (MS Word, Excel, and Outlook) needed to conduct daily business.
• Strong Knowledge of Duck Creek, Marketplace, and Small Commercial Inventory Management systems a plus.

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.