Product Support Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Product Support Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or ‘backbone’.

• Analyzing and troubleshooting interface work queues, related to lab, imaging, clinical documents, patient demographic, and charge interfaces.
• Communicating with labs, hospitals, IT vendors, pharmacies, payors, and athena stakeholders to convey interface status and timelines.
• Managing a high volume of tasks and maintaining priorities.
• Developing a comprehensive understanding of athenahealth’s healthcare transactions and how relationships between teams and their workflows influence complex problem solving
• Diagnosing, analyzing, and resolving issues related to electronic data interchange of the live lab, imaging, demographic, charges, orders, document interfaces, and electronic prescription routing.

• Graduate in Engineering, Science, Computer Science, or Commerce.
• 1-3 years’ work experience within Health Care, Product Support, Tech Support, Customer Service.

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.