Insurance Package Configuration Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Insurance Package Configuration Operations Analyst plays a critical role in supporting our revenue cycle operations by maintaining and configuring insurance packages in the athenaOne insurance library.

• Follow established workflows and standard operating procedures (SOPs) to accurately create, update, and manage insurance package data.
• Complete assigned tasks within expected timelines while maintaining a high level of accuracy and attention to detail.
• Build and maintain expert subject matter knowledge of work area processes to be a resource for internal stakeholders and customers
• Participate in team meetings and contribute to discussions related to workflow challenges or operational improvements.
• Document and update workflow instructions as needed to support team knowledge and efficiency.
• Review and provide issue resolution for customers and stakeholders cases
• Demonstrate agility in dynamically readjusting priorities and reallocating resources in response to unexpected challenges and volume, ensuring the team remains aligned with evolving goals and deadlines.
• Monitor task queues and flag any inconsistencies or issues to the team and relevant stakeholders
• Demonstrate flexibility & adaptability and implement appropriate solutions to new problems
• Collaborate with team members and cross-functional stakeholders to gain perspective on opportunities for improvement, assist with issue resolution to ensure accurate execution of tasks.

• Strong organizational skills with attention to detail and ability to follow structured processes.
• Basic analytical and problem-solving skills; able to recognize and report irregularities.
• Effective verbal and written communication skills.
• Comfortable working in a data-driven, process-oriented environment.
• Academic experience related to operations, data entry, healthcare, or administrative work.
• Familiarity with healthcare insurance terms or electronic health record (EHR) systems.

• Health insurance
• 401k matching
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count.