Licensing Services Manager

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. A at the Department of Licensing (DOL), we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

• Review and analyze exception reports to identify inconsistencies and non-compliance with laws, rules, contract, policy, and procedures.
• Review investigative and audit reports, track findings and resolution.
• Issue and track adherence to corrective actions.
• Provide consultative services to Agents in assessment of Subagents for compliance with laws, rules, contract, policy and procedures.
• Maintain the accuracy and integrity of DOL systems and records, and National Motor Vehicle Information System (NMVTIS).
• Troubleshoot and report when problems are found with DOL systems.

• Eight (8) years of experience in management, administrative*, or supervisory experience.
• Experience must include: Four (4) years of management or supervisory experience performing duties such as: Interview; hire; assign, direct, and evaluate work; set expectations; instruct; coach; identify training needs.
• Three (3) years using Microsoft Office programs such as Outlook, Word, Excel, Calendar, and PowerPoint.
• The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.

• Health insurance
• 401k matching
• Flexible/Hybrid work arrangement
• Paid holidays
• Sick leave
• Vacation (Annual Leave)
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Paid personal holiday

The Department of Licensing (DOL) is a state agency that is responsible for licensing and regulating various industries, including vehicle and vessel titling and registration. We are committed to providing excellent customer service and ensuring the integrity of our systems and processes.