Claims Specialist II

The Claim Adjuster is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day.

• Adjudicating claims
• Meeting or exceeding daily claim targets
• Providing guidance, oversight, and final approval authority to non-licensed claims processors
• Obtaining and maintaining advanced adjuster licenses
• Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes
• Identifying process improvement opportunities and implementing solutions

• Must be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months (P&C license)
• Ability to effectively communicate with pet parents
• Problem solving and decision-making skills
• Organizational and time management skills
• Basic IT skills
• Outlook, Word, Access, Power Point experience
• Experience with ERP or CRM systems a plus
• Veterinary knowledge or experience evaluating medical records a plus
• 2+ years of customer service or call center experience
• High school diploma or equivalent work experience

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.