L&I Intake and Triaging Specialist (Program Specialist 2)

L&I Intake and Triaging Specialist (Program Specialist 2) | Work that Matters

• Oversee the intake, initial screening, submission, and assignment of worker complaints related to employment standards.
• Ensure intake and triage processes are aligned with program procedures, policies, and legal requirements.
• Serve as a subject matter expert on intake policies and procedures, providing guidance to both internal and external partners, including customer service teams, industrial relations agents, compliance supervisors, program specialists, and leadership at the program and division levels.
• Provide technical assistance to workers, employers, and the public to help them understand employment rights, complaint options, and appropriate referral pathways.
• Interpret and apply employment standards laws, rules, and policies to assess jurisdiction and ensure proper intake and processing of complaints.
• Determine jurisdiction, apply program laws, policies, and work processes to complete initial case activities for wage complaints and resolve non-wage, non-actionable, and non-jurisdictional complaints.
• Conduct outreach, education, and training to the public about program services, multiple complaint filing options, new or updated Employment Standards laws, rules, and other employment standards requirements.

• Experience as a Customer Service Specialist, Industrial Relations Agent, or Program Specialist.
• Explanation, interpretation, understanding, and enforcement of rules and regulations regarding RCWs, WACs.
• Investigating complaints of misconduct (criminal or civil).
• Collection of revenue/taxes from employers/businesses.
• Audit of employer financial records.

• Health insurance
• 401k matching
• Flexible custom work schedules
• Generous retirement package
• Paid holidays and one paid personal holiday per calendar year
• Sick leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Additional leave options

State of Washington Job Opportunities | Work that Matters