Senior software Engineer - OA

Senior software Engineer - OA

• Responsible for supporting the deployment & configuration of Dynatrace (DT) / AppDynamics (APPD) Agents
• Configuration of DT agents and the dashboards creation for Infra, applications, Business flows, user flows and ServiceNow integration
• Responsible for day-to-day operation of ScienceLogic (SL1) platform
• Work with application support/development teams to create application performance dashboards
• Work with application support/development teams to create of application start-of-day health checks leveraging automation and testing scripts
• Work with application development team to analyze impact of application code changes and the effect to monitoring platforms
• Work with wider Observability & SRE Teams to drive specific deliverables that support strategic portfolio aims
• Track overall application customer experience, with specific focus on service level objectives and post-change operational performance
• Integrate alerting into consolidated event correlation product and Service Desk trouble ticketing systems, CMDB
• Use diagnostic tools to capture anomalies in application performance and work with cross-functional teams to provide problem identification and improve Mean Time To Resolution (MTTR)
• Work with the Operations Center team on overall enterprise monitoring
• Participate in change and incident management
• Identifying monitoring gaps and make recommendations to resolve

• Hands-on & deep-level experience with APM tools such as Dynatrace (DT), AppDynamics
• Minimum 2 years experience with Dynatrace(DT), AppDynamics & monitoring technologies/capabilities
• Use of JavaScript Agents and understanding of Java and .Net technologies
• Good understanding of Infrastructure & Networking concepts such as data flows & protocols
• Experience with Cloud Monitoring tools, preferably Azure Monitor/AppInsights
• Experience with application trace analysis or network trace analysis tools (ThousandEyes or Wireshark), AIOps and ITSM tools (ScienceLogic, ServiceNow) and log ingestion technologies (ELK)
• Experience with Application synthetic testing products such as HPE Quality Center, HPE Performance Center, Selenium & Python scripting language
• Excellent problem determination skills, and the ability to debug complex-cross systems problems, and document root cause including remediation and detection
• Ability to work independently and on a team with colleagues across the globe
• Excellent written and verbal communication skills

• Savings and Investment plans
• Upskilling and career growth opportunities
• Health and Welfare Benefits
• Employee Assistance Program (EAP)
• Yearly Free Health campaigns
• Comprehensive Insurance benefits

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.