Customer Experience (CX) Staff Data Scientist

Customer Experience (CX) Staff Data Scientist – Travelers Careers

• Lead business or technical projects focused on the design or development of analytical solutions
• Lead development of community best practices in AI/Machine Learning, statistical techniques, and coding
• Establish a practice/process of sharing expertise with the community through discussions, presentations, or peer reviews
• Begin to challenge conventional thinking where appropriate
• Anticipate potential objections and persuade peers, technical and business leaders to adopt a different point of view
• Guide technical strategy of teams through own technical expertise
• Set and manage expectations with business partners for multiple projects, generate ideas and build consensus, and be aware of potential conflicts
• Communicate analysis, insights, and results to team, peers, business partners
• Partner with cross-functional teams and leaders to support the successful execution of data science strategies
• Be a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for recruiting and talent assessment efforts
• Collaborate with Sr Staff Data Scientist on various training and skill development initiatives, including delivering training to the analytics community
• Perform other duties as assigned

• Subject matter expertise in modeling/research/analytics or actuarial required
• Subject matter expertise in value creation and business model concepts
• Subject matter expertise in multiple statistical software programs
• Ability to develop highly complex models, interpret model results and recommend adjustments
• Expertise in advanced statistics underlying data models
• Ability to apply emerging statistical procedures to complex work
• Subject matter expertise in 3-5 of the following: Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling
• Expertise with python/R, Databricks, SQL
• Experience working in a cross-functional and/or enterprise roles
• Experience working with financial linkage models and Bayesian models is a plus
• Familiarity with customer experience domain and survey data is a plus

• Health Insurance
• 401(k) matching
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.