Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)

Capital One’s growing Legal department will allow you to showcase your talents in a fast paced, fun environment. At Capital One, you get to work with bright and intelligent individuals who will help elevate you to a new level. If you enjoy working with a team of high performing top talent, Capital One is the place for you!

• Provide legal advice and support on responses to customer complaints and disputes
• Work with compliance and business partners to investigate consumer complaints and develop appropriate written response
• Identify and coordinate resolution of potential line of business compliance or operational errors
• Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation
• Provide information on litigation and regulatory trends
• Provide information to legal partners about trends and issues identified through complaints
• Identifying and assessing legal risks associated with Capital One credit card products and related business operations
• Translating” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts
• Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements
• Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team

• Juris Doctor from an accredited law school
• Active member in good standing of at least one state bar
• At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)

Capital One’s growing Legal department will allow you to showcase your talents in a fast paced, fun environment. At Capital One, you get to work with bright and intelligent individuals who will help elevate you to a new level. If you enjoy working with a team of high performing top talent, Capital One is the place for you!