Supervisor Aircraft Appearance Field Services - DMX

The Supervisor Aircraft Appearance Field Services plays a key role in ensuring Southwest Airlines’ aircraft meet the highest standards of Safety, security, and presentation. This Leader oversees Aircraft Security and Appearance Service Providers, ensuring compliance with Company policies and Department of Homeland Security (DHS) procedures.

• Conduct audits to ensure Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentations
• Assists Regional teams in training, performing, ordering supplies and implementing Homeland Security guidance on Security Program task, Aircraft Appearance Program tasks, and processes
• Responsible for maintaining regional training of all employees in operational functions and regulatory requirements
• Ensures workplace safety and that all regulatory requirements are met
• Ensures Regional SSID and security search requirements are met
• Provide vendors with feedback on their performance, to include addressing service failures, request corrective actions, while maintaining healthy vendor relationships
• Assists in developing reports to track and measure vendor performance
• Audit vendor invoices and address discrepancies
• Responsible for monitoring and maintaining regional metrics/KPI’s and developing strategies for improvement

• Ability to communicate in a flexible and effective manner, both orally and written and have the ability to speak in a group situation with varying levels of audience
• Intermediate problem solving skills and ability to adapt to changing requirements
• Exhibits the ability to be an attentive, active listener, capable of identifying unstated needs, verifying messages, and clarifying expectations to help others reach agreement
• Ability to work with leadership in developing and delivering effective PowerPoint presentations
• Ability to display poise and confidence in formal communication, written, verbal, and presentation, to various levels of the organization including Customers, subject matter experts, and Vendor Sr. Leaders/Mid-level Leaders
• Ability to read and comprehend maintenance program, operational and component manuals (AMM, MPM, CMM, ATA, AOSP, etc.….)
• Ability to be an independent thinker that has the courage to challenge the status quo, provoke thought, initiate debate, and be decisive, even in ambiguous environments
• Ability to assist in managing programs and execute projects in a timely manner
• Ability to work well with cross departmental relationships
• Working knowledge in maintaining regional operational budgets
• Able to work as part of a Team while refraining from reaching conclusions, acting without group consensus, or asserting own values until all perspectives are heard
• Ability to work independently to achieve results and in a Team environment
• Excellent problem solving skills, with an ability to adapt to changing requirements
• Ability to learn and utilize all Southwest Airline and Tech Ops Department software program
• Ability to ensure quality standards are complied with according to Aircraft Appearance procedures and policies and accurately document audit results
• Ability to deal effectively with multiple tasks and demonstrate effective time management skills
• General knowledge of Microsoft Applications including Word, Excel, Teams and SharePoint
• Ability to interface effectively with different departments and Vendor Leaders
• Ability to comprehend and keep abreast of information pertinent to the job such as Security and Company procedures, documents, rules and regulations

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.