Dealer Success Manager - Sarasota, FL

Dealer Success Manager - Sarasota, FL

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.

• Strategic POD Partnership
• Sales Enablement and Retention Cycle Ownership
• Driving process improvements aligned with superior customer outcomes
• Providing subject matter expertise on processes and Navigator Platform
• Product and Process troubleshooting
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management

• 401k matching
• Health insurance
• Flight privileges
• Return on Investment (ROI) conversations

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