Market Research Interviewer

Be the voice of Universal Studios Hollywood guests as a Field Interviewer, collecting valuable insights that shape strategic business decisions.

• Ensure interviews conducted are done with the highest level of quality by properly administering each survey without falsification of data and bias.
• Perform survey research by using proper interviewing techniques and adhering to strict methodologies and guidelines
• Meet assigned quota for survey collection
• Record respondent’s answer’s with 100% accuracy, including typing respondent’s verbal answers to survey questions.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

• Must be 18 years old or older
• High school diploma or GED
• Customer service experience

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Be part of a team that helps make memorable moments for our guests each and every day. Working with us means thriving in a fast-paced environment as we create a seamless experience for our guests.