Account Representative

Responsible for processing insurance claims and expediting billing and payments for insurance claims. This position handles daily and special reports, unlisted invoices and letters, error logs, stalled reports, and aging. This role performs outgoing calls and correspondence to patients and insurance companies to obtain necessary information for accurate billing. In addition, this position responds to incoming calls from insurance companies requesting additional information or checking the status of billings. Additionally, this role ensures compliance with all applicable local, state, and federal regulations and accrediting bodies.

• Works with assigned insurance payers to ensure proper reimbursement on patient accounts and expedite resolution.
• Processes administrative and technical appeals, requests refunds, and handles reinstatements and rejections of insurance claims.
• Ensures proper escalation when accounts receivable are not collected in a timely manner.
• Completes daily account follow-up, maintaining established goals, and notifies Assistant Supervisor of issues preventing achievement of goals.
• Analyzes daily correspondence, including denials and underpayments, to appropriately resolve issues.
• Responds to written correspondence received from payers and patients.
• Stays current on all active, assigned accounts to prevent abandonment and uncollected receivables.

• High school diploma or GED required

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

We have more than 50 years of experience using innovative medicine to elevate health care in the Tampa region. We continue to make history every day through our clinical research program, which applies the latest advancements in medical technology to treatments that can be used today.