Claim Operations Specialist

Under close supervision this position is responsible for working in a team environment providing front line administrative and general office assistance on a daily basis to both internal customers and third-party vendors supporting proper claim handling practices, including financial transactions, collecting, inputting, reviewing and updating critical claim information and other administrative duties and projects as assigned.

• Enter data, type and copy forms and documents including claim diaries and notes.
• Request police reports.
• Print documents from the Claim Platform electronic File Cabinet.
• Review payments for proper billing and coding.
• Maintain paper and/or electronic documents in claim file folders or electronic file cabinet, ensure accuracy and tidiness.
• Prepare, generate and review monthly, quarterly, annual, and ad hoc reports, documents and presentations using the most effective technology.
• May be required to update basic data discrepancies identified in reports.
• Prepare monthly and quarterly financial reports.
• Claim payments including process cancelled checks, voided checks and recoveries, input outside manual checks, report inside manual cheques, and document activity on systems note screens, as required.
• Ensure timeliness and accuracy of all check processing.
• Recommend alternative workflows to create efficiencies.
• Photocopy, scan and upload documents to the virtual file cabinet.
• Perform other duties as assigned.

• University/College degree and/or equivalent work experience.
• Strong time management skills and ability to prioritize daily assignments.
• Strong attention to detail.
• Proficient computer skills and ability to learn new applications in a department with the most advanced and continually improving computer platforms.
• Basic knowledge in Microsoft Office (Excel, Word, Outlook, Teams and PowerPoint).
• Comfortable with newer and emerging technology and tools.

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.