Customer Success Manager

The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts in partnership with their outside sales representative.

• Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer
• Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services.
• Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns
• Participation in training and educational key learning initiatives

• 1+ years of related experience in Account management/sales/customer care experience
• Intermediate experience in Excel, including creating spreadsheets, using formulas, pivot tables, and data analysis
• Strong problem-solving abilities with demonstrated capability of analyzing complex issues, identifying root causes, and implementing effective solutions to achieve business objectives

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities
• Flexible Work Environment

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.