Manager, Apple Store Online Digital Project Management

As a Project and Program leader, you will lead a team of senior project managers responsible for Apple's most sophisticated, high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem.

• Lead and develop a team of experienced project managers delivering across Voice, Chat, Payments, Fulfillment, Order Support, and emerging digital experience programs using AI/ML solutions.
• Develop structure and focus in sophisticated, fast-paced environments — connecting strategic intent to tangible execution plans.
• Build strong, trust-based relationships across business, engineering, and operations to align on priorities and remove roadblocks.
• Make sound decisions amid uncertainty, using data, experience, and judgment to drive clarity and results.
• Hold teams accountable to high standards of delivery, quality, and impact — ensuring projects are implemented with excellence, transparency, and measurable outcomes.
• Promote a culture of collaboration, inclusion, and continuous improvement that encourages people to do their best work.

• 10+ years of experience leading sophisticated, cross-functional programs in technology, eCommerce, or Contact Center environments.
• 2+ years of proven success managing and developing teams or managers, with a focus on driving clarity, accountability, and measurable business outcomes.
• Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, Agentic AI solutions, telephony/chat/video systems and infrastructure).

• 40 hours/week
• 401k matching
• Health insurance
• Financing
• Personal Setup
• Certified Refurbished
• Education
• Business
• Veterans and Military
• Government

At Apple, we don't just create products — we build the kind of wonder that's revolutionized entire industries.