Senior Program Manager, Trust & Safety

We are looking for an experienced program manager to support Apple’s Trust & Safety efforts by delivering high-quality, trustworthy user experiences across our ecosystem. This role is central to protecting our users and ensuring their safety across Apple’s platforms. At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. The Trust and Safety team spans strategy, policy, online safety analysis, engineering, operations, and research, while supporting all parts of the Apple ecosystem.

• Program Execution: Manage multiple concurrent workstreams related to process development, workforce planning and health, and project execution.
• Cross-Functional Collaboration: Work cross-functionally across Apple to leverage collective skills and intelligence including Threat Analysts, Risk Evaluations, Complexity reduction and delivery: Clarify goals, align cross-functional stakeholders, and simplify systems to support efficient execution.
• Technical Understanding: Develop in-depth understanding of Apple's program management systems and tools, to complement your understanding of key components for efficient procedure and governance.
• Team Systems& Strategy: Co-develop portfolio management processes and scalable systems to support the team’s strategic vision.
• Issue Resolution: Resolve discrepancies, troubleshoot, and unblock issues.
• Communication & Collaboration: Connect with all levels of the organization, from individual contributors to executives.
• Legal & Compliance: Collaborate closely with Legal, Privacy, and Security teams to design and implement solutions.

• 5+ years of program management experience with consumer-facing online safety efforts, with a strong preference for trust and safety experience in user reporting features and functionalities.
• Proficiency in project management and collaboration tools with a demonstrated track record of running complex, cross-functional projects, in fast-paced environments.
• Excellent verbal and written communication and presentation skills.
• Able to work independently and collaboratively across diverse teams
• Demonstrated ability to take initiative and deliver results in a cross-functional environment.
• Strong technical proficiency and attention to detail.
• Understanding of big data and machine learning systems, tools, and technologies.

• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses
• Discretionary bonuses or commission payments
• Relocation assistance

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.