Client & Policy Servicing Manager

Client & Policy Servicing Manager

• Lead and manage a team of policy servicing specialists, implementing operational policies, and monitoring key performance indicators to optimize service delivery across the entire policy lifecycle.
• Monitor individual and team performance metrics, identify areas for improvement and implement corrective actions where necessary.
• Build and coach team to ensure highest levels of operational and technical competency.
• Provide opportunity for talent development and implement succession planning for all key positions.
• Foster a culture of continuous improvement and continuous learning where employees can identify opportunities for improvement and contribute to ongoing service and operational optimization.
• Drive cross functional collaboration mindset within CPS and across Operations to increase overall efficiency levels.

• Bachelor degree with minimum 5 years of experience in insurance operations with strong focus on policy servicing and customer service.
• Proven leadership skills in managing and developing a team of policy servicing specialists.
• Good understanding of insurance policies, procedures and regulatory compliance requirements
• Possess a growth and transformation mindset with proven track record of driving change and delivering high quality customer service
• Excellent analytical and problem-solving abilities with strong attention to detail
• Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and senior management

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.