Supervisor Ground Support - HOU

This Supervisor Ground Support provides day-to-day leadership and operational oversight for Ground Support Equipment (GSE) Mechanics at our HOU Station. Supporting a 24-hour mega operation, this role ensures the safe, efficient maintenance of ground equipment while stepping into managerial responsibilities in the absence of the Manager.

• Support and advise local station employees or leaders on their ground equipment fleet
• Address station equipment needs and conditions specific to inclement weather, seasonal demands, emergency operations, or peak travel times
• Monitor the timely completion of a shop’s scheduled maintenance and repairs in the fleet management system
• Act as a frontline resource for mechanics by providing side-by-side coaching and troubleshooting
• Defuse interpersonal conflicts prior to escalating to GSE Manager
• Foster a productive, harmonious team environment
• Maintain a culture of safety and compliance in the GSE shop environment
• Ensure adequate daily staffing by addressing immediate staffing needs in compliance with contractual requirements
• Partner with lead mechanics to ensure mechanics have adequate parts and supplies to complete work in a timely manner
• Support the GSE Manager in fostering low-cost activities and budget adherence
• Recommend alternatives to repairs, purchases, or suppliers
• Assist with facilitating equipment warranties and auctions

• Advanced knowledge and ability to analyze mechanical problems and advise on sound repair decisions
• Knowledge of collective bargaining agreement processes and procedures
• Knowledge of mechanical equipment involving gas, diesel, electric, hydraulic and alternate fuel systems and parts
• Ability to work in high-pressure or emergency situations
• Ability to build and maintain positive working relationships
• Ability to coaching, motivation, listening, and conflict resolution skills
• Ability to work extended/flexible hours and prioritize competing work demands
• Ability to efficiently navigate and utilize Microsoft Office programs, with a strong proficiency in Excel
• Demonstrated ability to navigate and utilize fleet maintenance or repair tracking systems, as well as equipment diagnostic systems
• Ability to perform hands-on training for Mechanics
• Ability to effectively communicate with a variety of audiences, both verbally and in writing

• Competitive market salary from $119,900.00 per year to $133,200.00 per year
• Fly for free, as a privilege, on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3%
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.