Complex Claims Examiner, A&H

Complex Claims Examiner, A&H

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex claims within a personal allocation
• Broader internal / external stakeholder communication where required
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for A&H intermediate to high value Complex claims, consistent with global best practice
• Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in A&H.

• Proven experience in adjudicating A&H claims and fronting mediation in FIDREC/Singapore Mediation Centre.
• Holds BCP, PGI and HI
• Intermediate specialist knowledge in A&H technical claims topics
• Policy language skills enabling accurate and consistent policy wording interpretation
• A basic knowledge of legal/regulatory and litigation/procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Good communication skills, both written & verbal
• Time management – ability to manage & prioritize workload and diary management
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to effectively direct claims strategy.

• 401k matching
• Health insurance
• Flight privileges

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, A&H to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.