Front Desk Concierge

Responsible for establishing patients' overall experience ensuring safety and demonstrating respect, with an emphasis on customer service. This position handles access-related activities including scheduling, registration, and pre/post visit communications. This role ensures a pleasant experience for patients through efficient and courteous service. In addition, this position addresses patient inquiries and provides necessary information. Additionally, this role collaborates with other staff to maintain smooth operations.

The value you'll bring to the team: Demonstrates through behavior AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies Verifies insurance eligibility and determines accurate up-front collection amount

Qualifications The expertise and experiences you'll need to succeed: High school diploma or GED equivalent 3 years of previous customer service experience (Hospitality, Retail, or Medical) This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

• Responsible for establishing patients' overall experience ensuring safety and demonstrating respect, with an emphasis on customer service.
• This position handles access-related activities including scheduling, registration, and pre/post visit communications.
• This role ensures a pleasant experience for patients through efficient and courteous service.
• In addition, this position addresses patient inquiries and provides necessary information.
• Additionally, this role collaborates with other staff to maintain smooth operations.
• Demonstrates through behavior AdventHealths core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved
• Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies
• Verifies insurance eligibility and determines accurate up-front collection amount

• High school diploma or GED equivalent
• 3 years of previous customer service experience (Hospitality, Retail, or Medical)

• Benefits and Paid Time Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.