Assistant Manager Ramp

Assistant Manager Ramp monitors staffing, ensures Safety and compliance procedures are followed, and verifies that quality work is done in the Ramp, Operations, and Air Freight areas. Additionally, this role maintains positive relationships with all Customers and offers special care and assistance to Customers at the station as needed. The Assistant Manager Ramp is a strong communicator and problem solver who enjoys working as a collaborative Leader in a dynamic, safe environment.

• Actively coordinate with all departments to maintain the station's on-time performance
• Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
• Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
• Monitor and guide ground support performance to ensure requirements are met
• Monitor functional work area risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
• Advise Management and other departments in understanding the assigned functional work area's purpose, current workload, and methodology for assignment delivery
• Assist in reviewing, monitoring, and evaluating monthly equipment damage reports
• Coach and develop to establish a diverse talent pipeline
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
• Knowledge of relevant equipment, policies, procedures, and strategies to promote the effective local, state, or national security operations for the protection of people, data, property, and institutions
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to listen to, understand and communicate ideas presented in writing and/or in speaking with others
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.