Senior Product Designer - Digital CX

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• Deliver world-class, intuitive, evidence-based experiences across web and native platforms
• Provide design vision and guidance, and use research insights and data to champion the customer voice and align it with business strategy.
• Partner with product managers, architects, analysts and engineers to ensure solutions meet user needs, business goals, and technical requirements.
• Run workshops, create user journey maps and champion AI tools to drive efficiency and creativity.
• Support delivery with a focus on accessibility, CX KPIs, and scalable design systems.

• Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications while working in large design team
• Advanced Figma skills, including prototyping using tokens and variables, previous contribution to large-scale component libraries and auditing design files for clarity.
• Experience using research methods and lab/online platforms to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
• Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
• Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

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