Behavioral Health Administrative Support Specialist

The Information Associate (IA) is providing a variety of essential clerical duties of a routine, recurring nature for a specific department(s) within Shawnee Mission Health. These duties are essential to the smooth operation of the department and workflow of the nursing staff, physicians and other members of the health care team.The IA is often the first contact customers have with the department. As such, the IA is expected to uphold the highest level of customer service skills. The ability to communicate effectively is imperative to this position. Under the direction of the Administrative Coordinator and Charge Nurse, the position is responsible for being an effective multitask oriented individual. The position is responsible for security measures on the unit, including screening visitors via the phone and in person to assure patient confidentiality and minimization of contraband brought on to the unit. Yearly training in crisis intervention is required. Interaction with patients throughout the shift is a regular occurrence. Responsible for calling Security and monitoring the panic button locations when staff require help on the unit. The main job functions include answering incoming phone calls in a timely manner and greeting customers (visitors, physicians, and co-workers) with respect and kindness as a representative of AdventHealth Shawnee Mission. Also required is processing of paperwork for admissions and discharges in a timely manner. In addition, this position provides clerical support to the nursing staff, physicians, and other members of the Behavioral Health team as well as works on staffing the unit daily.

• providing a variety of essential clerical duties of a routine, recurring nature for a specific department(s) within Shawnee Mission Health.
• uphold the highest level of customer service skills.
• being an effective multitask oriented individual.
• security measures on the unit, including screening visitors via the phone and in person to assure patient confidentiality and minimization of contraband brought on to the unit.
• Interaction with patients throughout the shift is a regular occurrence.
• calling Security and monitoring the panic button locations when staff require help on the unit.
• answering incoming phone calls in a timely manner and greeting customers (visitors, physicians, and co-workers) with respect and kindness as a representative of AdventHealth Shawnee Mission.
• processing of paperwork for admissions and discharges in a timely manner.
• provides clerical support to the nursing staff, physicians, and other members of the Behavioral Health team as well as works on staffing the unit daily.

• High School Diploma or Equivalent
• BCLS obtained through the American Heart Association
• 1 to 2 years of Position-Related Experience
• Yearly training in crisis intervention is required.

• Benefits and Paid Days off from Day One
• Employee Referral Program
• Career Development
• superior health benefits
• Magnet Recognition
• tuition reimbursement
• a generous Paid Days Off plan
• support in achieving your personal health goals through our Associate Wellness Department

AdventHealth Shawnee Mission has been providing faith-based, whole-person care to the Kansas City community since 1962. Our team members, physicians and volunteers extend the healing ministry of Christ each day through dedication to clinical excellence and uncommon compassion. As the largest health care provider in Johnson County, we touch lives throughout our community at our locations in Lenexa, Shawnee Mission and South Overland Park, and through our main campus AdventHealth Shawnee Mission in Merriam, which includes a cancer center, six physician office buildings and an associate child-care center. We’re also proud to have more than 30 specialized physicians serving at 15 primary and urgent care locations. Joining our team means joining an important mission to serve others but can also serve your family well. Our team members enjoy superior health benefits, Magnet Recognition, tuition reimbursement, a generous Paid Days Off plan and support in achieving your personal health goals through our Associate Wellness Department. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.