Customer Service Representative

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

• Provide superior customer service and quality technical content via incoming telephone calls
• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage
• Responsible for cross selling coverage to round out accounts
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and Chubb products
• Work collaboratively with team members, and business partners to provide a quality experience for our agents
• Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed
• Complete additional tasks and other projects/duties as assigned

• Minimum of high school diploma or equivalent
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service
• Previous Property and Casualty insurance experience a plus
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.