Senior Product Manager, Patient Experience, Scheduling

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Product Manager, Patient Experience, Scheduling We are hiring a Senior Product Manager to lead the Schedule Management team within the Schedule Zone, owning the Appointment Schedule and Schedule Builder products. In this role, you will be responsible for setting the strategic vision, driving product roadmap execution, and delivering exceptional scheduling solutions that enhance provider and patient experiences. You will collaborate with cross-functional teams including engineering, design, and operations to shape and build products that directly impact day-to-day healthcare scheduling workflows.

• Lead the Schedule Management team, including direct oversight of the Appointment Schedule and Schedule Builder products.
• Develop and execute a clear product vision and multi-release roadmap aligned with customer needs and business objectives.
• Translate market insights, customer feedback, and data into actionable product requirements and prioritized backlog.
• Collaborate closely with engineering, design, customer success, and business stakeholders to deliver impactful scheduling solutions.
• Develop clear business cases and define key performance indicators to measure product success and inform decisions.
• Strongly driven by data and client feedback and focused on delivering in frequent, iterative value add steps rather than big-bang, multi-release waterfall; able to make calls even if the data is not perfect
• Partner with product leadership and cross-functional teams to ensure alignment on priorities of product features and enhancements.
• Foster a culture of innovation, ownership, and customer-centricity within the team.
• Monitor industry trends and competitive landscape to keep athenahealth’s scheduling products at the forefront of innovation.
• Drive continuous improvement in user experience, operational performance, and scalability of scheduling products.
• Represent the customer, responsible for end-to-end customer journey and touchpoints
• Support priority client needs and help resolve product related prospect & client escalations

• Bachelor’s Degree required; Degree (Bachelor’s or Masters) in Computer Science, Business, or Product Design preferred
• 7+ years of relevant product management experience, preferably in healthcare technology or SaaS
• Understanding of healthcare / health IT environment preferred
• Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers
• Strong strategic thinking and ability to develop data-driven business cases
• Experience testing and validating value of products in the market
• Understanding of product management best practices
• Comfortable working in agile development environments, with deep collaboration across UX, engineering, and business teams.
• Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities
• Ability to explain your positioning to various people around the company in an effective way
• Excellent verbal and written communication skills, especially with senior leaders and customers

• 401k matching
• Health insurance
• Flight privileges

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