IAM Manager

Manage the day to day activities of the IAM group. Responsible for all IAM incident resolution and incident management. Develop and operationalize policies, procedures and guidelines. Provide coaching, mentoring, and task prioritization. Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews. Act as a trusted advisor to the team, creating a positive and supportive work environment. Respond to internal, external and regulator requests during reviews and/or audits. Ensure SLA requirements are met for requests. Serve as an escalation point for issues with other groups as needed including Audit, Risk Management, Compliance, and Federal/State Regulators. Responsible for IAM service request resolution and SLA management. Work with the Business Owners/vendors to create user accounts. Respond to user requests to reset passwords. Respond to Human resources to process employee terminations and transfers. Review of security internal control procedures. Coordination, review and implementation of other requests such as: Email release requests, Web access requests, Remote access and USB requests, other access requests as needed. Coordination with other entities (Global and Local) for entitlement requests and escalations for access issues or questions. On boarding of new applications for IAM management. Complete all mandatory training within a timely basis, as instructed. Actively identify incidents outside of established policies & procedures and report to management immediately. Familiar with & comply with laws, regulations, and internal policies & procedures that are applicable to required job duties.

• Manage the day to day activities of the IAM group.
• Responsible for all IAM incident resolution and incident management.
• Develop and operationalize policies, procedures and guidelines.
• Provide coaching, mentoring, and task prioritization.
• Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews.
• Act as a trusted advisor to the team, creating a positive and supportive work environment.
• Respond to internal, external and regulator requests during reviews and/or audits.
• Ensure SLA requirements are met for requests.
• Serve as an escalation point for issues with other groups as needed including Audit, Risk Management, Compliance, and Federal/State Regulators.
• Responsible for IAM service request resolution and SLA management.
• Work with the Business Owners/vendors to create user accounts.
• Respond to user requests to reset passwords.
• Respond to Human resources to process employee terminations and transfers.
• Review of security internal control procedures.
• Coordination, review and implementation of other requests such as: Email release requests, Web access requests, Remote access and USB requests, other access requests as needed.
• Coordination with other entities (Global and Local) for entitlement requests and escalations for access issues or questions.
• On boarding of new applications for IAM management.
• Complete all mandatory training within a timely basis, as instructed.
• Actively identify incidents outside of established policies & procedures and report to management immediately.
• Familiar with & comply with laws, regulations, and internal policies & procedures that are applicable to required job duties.

• 5 or more years of experience in a highly regulated healthcare environment with dedicated security administration and security management functions.
• Previous team lead/management experience in the security administration/IAM/security operations area.
• Excellent Communication Skills.
• Knowledge of best practice concepts.
• Knowledge of and experience with AD administration and IAM systems

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a non-profit, faith-based healthcare organization dedicated to delivering high-quality, patient-centered care in a compassionate and inclusive environment. We are committed to advancing healthcare through research, innovation, and education.