Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

• Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues
• Decommission hardware for complex changes and/or systems with complex interactions
• Delegate hardware installation, deployment, and/or replacement work to technicians
• Ensure quality execution as defined by organizational standards
• Assist and provide guidance to technicians to complete challenging or complex tasks
• Verify security compliance for decommissions and processes data-bearing devices for destruction
• Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions
• Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks
• Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
• Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.