Customer Service Agent - ARN

Customer Service Agent - ARN

• Greet customers to guide and assist them in the lobby with the check-in process
• Use a computer to sell, print, and reissue tickets
• Manage the check-in process, assist and support Business Partner’s agent in their assigned roles
• Practices safety-conscious behaviors in all operational processes and procedures
• Display positive attitude inside and outside of work
• Must have strong listening and communication skills
• Embraces diverse people, thinking, and styles
• Engage with customers and create 'Moments that Delight'
• Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
• Manage the Gate and boarding processes, assist and support Business Partner’s agent in their assigned roles
• Positively impacts customers use of airport technology to ensure a better, faster and friendlier airport experience
• Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible

• High School diploma or High School Equivalency
• Must be at least 18 years of age
• Must be proficient in English and Swedish
• Should be able to read, write, and comprehend detailed job instructions
• Must have strong listening and communication skills
• Strong verbal and written communication skills
• Possess basic computer skills and be proficient in Microsoft Office applications
• Must have a working knowledge of Delta policies and procedures
• Must be able to balance multiple priorities within established time constraints

• Competitive salary
• Industry-leading profit-sharing program
• Performance incentives
• Paid time off
• Holistic Wellbeing programs
• Domestic and International space-available flight privileges
• World-wide partnerships
• Recognition rewards and awards
• Access to over 500 discounts

Delta Air Lines, Inc.