Complex Claims Adjuster, Auto

Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
• Ensuring effective vendor and litigation management on Complex Claims within a personal allocation.
• Reporting key claims messages to their Team Manager and to internal stakeholders.
• Broader internal / external stakeholder communication where required as Auto Technical Claims Expert.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes.
• Ensure adherence to best practice procedures for Auto Complex claims, consistent with global best practice.
• Demonstrate a high standard of technical claims competence.
• Demonstrate a strong standard of competence in handling intermediate to advanced complex Own Damage, Recoveries & Third Party claims in Auto within authority limits.
• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
• Effective communication of key advanced Complex Claims and Auto Claims portfolio messages to internal stakeholders.
• Financial control through consistent reserve and other financial transaction discipline.
• Accurate and consistent policy interpretation.
• Attain objectives for assigned projects.
• Achieve benchmarks for claims processing and file closure.
• Handling of any other projects/tasks which may be assigned to you from time to time.

• BCP and PGI certification.
• Basic insurance knowledge with basic grounding on Auto Claims.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A basic knowledge of legal / regulatory and litigation / procedural requirements for the Auto line of business is preferred.
• Ability to work with claims stakeholders to effectively direct claims strategy.
• Good communication and customer servicing skills, both written & verbal.
• Time Management: ability to manage & prioritize workload.
• Good computer literacy skills.
• Ability to exercise initiative, adapt to a fast-paced environment and contribute effectively within a team setting.

• 401k matching
• Health insurance
• Flight privileges

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster, Auto to play your part in that transformation.