Facility Operations Center Engineer, ADC InfraOps FOC

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure.

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate level of understanding of critical infrastructure
• Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment

• 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
• Experience documenting technical customer issues and 1+ years of customer facing IT role or physical security systems/infrastructure work experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph

• 401k matching
• Health insurance
• Flight privileges

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