Research Coordinator, Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are seeking an experienced and proactive Research Coordinator Associate to join our Research Operations team in the Product division at athenahealth. In this role, you will support product development by recruiting research participants for a variety of user research studies. Working closely with product teams, User Experience designers, and researchers, you will help teams connect with end-users and develop innovative ways to improve how we support research.

• Build and maintain engaged participant panels for qualitative and quantitative research activities.
• Build and maintain relationships with internal teams and external professional groups to connect with more end-users and establish more effective recruitment channels.
• Anticipate and balance the needs of different teams, communicating clearly and managing details to keep research activities running smoothly.
• Manage research participant scheduling, communication, and incentives — using our research and scheduling tools.
• Create and maintain screener surveys and participant lists to recruit eligible research participants quickly.
• Lead efforts to improve recruitment by testing new ideas, such as pre-scheduling participants and refining outreach campaigns.
• Serve as a role model in collaboration, communication, and accountability by supporting team goals and sharing best practices with peers and junior members.
• Track recruitment progress and adjust plans to meet deadlines and participant needs.

• Bachelor’s degree or equivalent professional experience.
• 2-3 years of experience managing research participant recruitment, scheduling, or complex coordination projects in research, product development, or related area.
• Strong oral and written communication skills, fluent in English, with proven ability to communicate effectively with diverse stakeholders.
• Reliable and accountable for completing tasks and delivering quality work.
• Experience building and managing relationships with clients, stakeholders, or user groups.
• Familiarity with research recruitment tools, survey platforms, or participant management systems is preferred.
• Knowledge or experience with user research, user-centered design, or product development is preferred.
• Able to thrive in a fast-paced, collaborative environment that values innovation, empathy, and teamwork.
• Comfortable adopting new technologies and tools to improve recruitment and research processes.

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a leading healthcare technology company that is dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our vision is to create a healthcare system that is simple, efficient, and effective. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.