Licensing Services Representative (LSR1)

Benefits, Questions, Description, We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. This position offers a hybrid remote schedule after a minimum of 120 days in office for training. Please note: Interviews for this position will be conducted in person at our Olympia office. The address will be provided if selected for interview.

• Review customer eligibility, evaluate documents and information, and make sound decisions to issue and approve non-EDL Driver Licensing and ID transactions.
• Assist customers utilizing our agency online services.
• Assist in educating customers on how to register and license a vehicle in the State of Washington and explain the process as needed.

• Three (3) years of customer service experience involving public contact providing products and services, and/or explaining rules and regulations to customers.
• Technical working knowledge and experience using Microsoft Office Programs such as Microsoft Office, Word, Excel, Outlook, and the internet.

• Health insurance
• Paid leave
• Staff training and other compensation benefits

The Department of Licensing is seeking several reliable and friendly Licensing Services Representatives to join our high-volume Customer Contact Center Team! Our Licensing Services Representatives, working out of the Customer Contact Center in Olympia are the primary point of telephone contact for the Drivers and Vehicles licensing programs.