US-Lead Genius

As a Lead Genius, you help our team deliver exceptional customer experiences by supporting a culture of human connection at the Genius Bar while delivering same-day help and timely repairs for customers.

• Support customers having Apple product or software concerns
• Troubleshoot, diagnose, repair, and resolve service concerns
• Provide excellent service to Apple customers
• Work with Genius Bar team members to identify recurring repair problems

• Extensive knowledge of Apple products, services, and Genius Bar repair processes and procedures
• Ability to work in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

• Same-day help and timely repairs for customers
• Excellent customer service
• Opportunity to work with a talented team
• Professional development opportunities

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.