Global Quality Assurance Reviewer - Claims

The Global Quality Assurance team is looking to recruit a talented individual with experience in handling and auditing Personal Accident and Personal Lines claims to join our team on a permanent contract.

• Complete quality reviews on all files within program guidelines while achieving and maintaining calibrated application of Line of Business best practices and claim handling expectations.
• Organize and execute Benchmark reviews as a Team Lead; including scheduling, GQA review team oversight and results reporting.
• Establish and maintain effective communication with Line of Business partners including presentation of constructive feedback in a positive way.
• Identification of trends and improvement opportunities with follow-up to ensure implementation of meaningful continuous improvement and/or action plan in partnership with claims.
• Commitment to personal development and skill enhancement.

• Proven claims experience handling Personal Accident and Personal Lines LOB claims.
• Excellent awareness of industry practices surrounding Claims Handling together with strong knowledge of subject matter and ability to apply it to the role.
• Experience in claims analysis and audit, desirable.
• Ability to make recommendations on action and improvement plans.
• Excellent attention to detail.
• Strong verbal and written Communication skills, ability to influence and to manage stakeholder expectations.
• Excellent organizational skills.

• base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan
• competitive benefits

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.