Employee Services Solutions Management Analyst

The Employee Services Solutions Management Analyst is a key individual contributor in supporting the CRM knowledge library, which is the primary source of human resources information for AdventHealth team members.

• Initiate actions needed to create and maintain relevant and reliable content in the knowledge library, partnering with HR Shared Services leaders and subject matter experts as needed
• Establish, document, and maintain processes and procedures for knowledge library and process repository maintenance
• Monitor release of technology and process changes, evaluate impact on knowledge library, and take action to proactively obtain content needed
• Monitor data on knowledge library usage/adoption to determine gaps and areas of deficiency; implement actions to reduce, along with recommendations for improvement and cross-team accountability

• Bachelors degree in relevant field
• 3 years progressive experience drafting and maintaining knowledge management content or process documentation repository for multi-user operations
• 1 year experience working in data analysis
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc)

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

AdventHealth is a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.