Sr Labor Communication Specialist

The Senior Labor Communication Specialist drives communication efforts that keep our Frontline Employees and Leaders informed and empowered throughout the labor negotiation process. This role leads initiatives that include writing, planning, cross-functional coordination, social channel monitoring, and performance tracking to ensure messages are timely, accurate, and aligned. By partnering closely with Labor Communication leadership, Negotiating Teams, Operational Leaders, Communication Advisors, and external stakeholders, this Specialist helps deliver clear, consistent updates that build trust and transparency. Ultimately, this role strengthens our People-first culture and supports the operational excellence that keeps Southwest Airlines moving forward together.

• Write and design communications for Senior level Leaders and Employees including memos, letters, negotiation updates, toolkits, presentations, digital signs, resource guides, pamphlets, video scripts, banners, and articles
• Develop and lead training to internal Customers on the appropriate use, content, design, workflows, and changes associated with communication platforms
• Develop communication strategies for the delivery of corporate culture and business strategy
• Partner with Department Senior Leadership and Labor Relations Teams to gather information regarding strategic planning for contract negotiations and long-term goals
• Partner, communicate, and build relationships to gather Customer and business requirements and communicate effectively on behalf of Sr. Leadership
• Monitor industry news and union communications relating to labor negotiations
• Monitor, document, and archive incoming and outgoing labor communications
• Lead the updating and review of the Labor Negotiations website for relevancy, consistency, and accuracy
• Edit, standardize, or make changes to material prepared by other writers or department personnel
• Indirectly lead Labor Communications Specialists
• Act as a representative on negotiating Teams, working to secure new contracts with unionized groups
• May perform other job duties as directed by Employee's Leaders

• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain using written, oral, and visual media
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Skilled in Communicating effectively in writing as appropriate for the needs of the audience
• Ability to listen, understand, and communicate ideas presented in writing and speaking with others
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
• Ability to read and understand information and ideas presented in writing

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.