Trainer, Guest Contact Center
Universal Orlando Resort
Orlando, FL, U.S.
Regular (Full-Time)
Posted Oct 28, 2025
Regular (Full-Time)
Compensation
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About the role
Responsible for the development and implementation of all training programs for Universal's Guest Contact Center and Universal Parks & Resort's Vacations
Responsibilities
- Delivers and facilitates structured training, development programs and initiatives
- Conducts recurrent training for team members
- Updates classroom instructional material as needed
- Liaisons with partners/vendors to conduct on-site educational opportunities
Requirements
- 1+ years of Training experience/classroom facilitation or equivalent combination of education and experience
- Experience in the service industry or related field required
Benefits
- Competitive compensation package
- Opportunities for career growth and development
About the Company
Universal Orlando Resort is a leading theme park and resort destination
Job Details
Salary Range
Salary not disclosed
Location
Orlando, FL, U.S.
Employment Type
Regular (Full-Time)
Original Posting
View on company website