Technical Analyst

The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities.

• Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration
• Organize and provide data for internal department planning and activities
• Perform basic configuration, setup, and updating of applications
• Assist in loading data into established tables, fields, and system databases
• Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
• Build reports that facilitate business management and staff decisions
• Set up user access and assist in training users on the applications
• Provide suggestions for changes in applications development, maintenance, and system standards
• Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
• Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

• Minimum Requirements: Must be at least 18 years of age, Must be legally authorized to work in the country of employment (without needing sponsorship for employment work visa status now or in the future.)
• Education: Required Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 3 years of experience in enterprise-wide software support
• Preferred: Certifications in ITIL, Microsoft, and/or Oracle
• Skills and Experience: Required 2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Knowledge of enterprise-wide applications and software platforms
• Experience with software-as-a-service (SaaS) and enterprise-wide systems
• Experience in configuring and setting up various enterprise-wide applications
• Familiarity with applying security designs and principles to technology-based business solutions
• Experience in database management and maintenance
• Ability to develop custom queries using query and reporting tools
• Knowledge of data management best practices and quality control processes
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

• 401k matching
• Health insurance
• Flight privileges

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